LIST OF APPELLATE AUTHORITIES FOR MTNL DELHI | |||||||
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S.No | Area/Unit | Name | Designation | Address | Tele No. | Fax. No. | E-mail ID |
1. | GM(BCP) | Sh. Ajit Sagar |
AGM(Admin/OP)-BCP |
R.No.100,MTNL, Bhikaji Cama Place, ND-110066 |
26167474,26168100,Mob.No-9868137173 | 26161623 |
agmopbcp @bol.net.in |
2. | GM(West) | Sh. R.B. Aggarwal | AGM(OP & PG)-west | R.No.406,4th Floor,Admin Block,Tele.Exch.MTNL, Rajouri Garden, ND-110027 | 25936050 | agmopw1@ bol.net.in | |
3. | GM( Central) |
Sh. Anil Kumar |
SDE(OP & PG)-Central | R.No.103,Eastern Court,New Delhi | 23353444,Mob.no-9013132808 | agmoppgc@bol.net.in | |
4. | GM(East) | Sh. Shailendra Kumar | AGM(Admin/OP)-East | O/o GM(East),MDS Bhawan,JLN Marg,Minto Road Telephone Exchange,New Delhi-110002 | 23915445 | depge@ bol.net.in | |
5. | GM(North) | Ms. Shalini Mansukhani | AGM(PG)-North | Computer Section,Ground floor,Telephone Exchange Building Sanchaar Parisar,Sector-3, Rohini,Delhi-
110085 |
27941188,Mob.No.-9013130058 | 27911001 |
depgn2@bol.net.in |
6. | GM(NP) | Ms. Abhilasha jain | SDE(PG)-Nehru Place | R.No. 105, Ist floor Tele. Exchange Bldg. Nehru Place New Delhi-110066 |
26470308.Mob.no.-9868130230 | sdemmnp@bol.net.in | |
7. | GM(TY) | Ms. Bharti Arora | DE(OP)TY | MTNL O/o GM(TY),Telephone Exchange, Plot No. 5,Institutional Area,Karkardooma,Delhi-110092 | 23915445,Mob. no.-9013134190 | depgty@ bol.net.in | |
8. | GM(WS)DELHI NCR | Sh. Mohan Gopal | DE(CC)WS | R.No.407, Idgah Telephone Exchange- Delhi-110005 |
23674700 | appauthmtnlws@bol.net.in |
CONTACT DETAILS OF PG CELL |
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Unit | Tele.no. | Fax No. | Web Portal | Postal Address |
PG CELL | 23221166 | 23232244 | www.pgportal.gov.in | Public Grievances Cell, Deptt. Of Telecom, Room No. 603, Mahanagar Doorsanchar Bhawan, Old Minto Road, J. L. Nehru Marg, New Delhi 110002 |
Note: In accordance with TRAI's regulations for consumer grievance redressal,
the service providers/operators have already established a three-tier grievance redressal mechanism,
the details of contact persons along with the details of their phone number,fax number and e-mail id are available
on their web site as well as on TRAI website (www.trai.gov.in) under service provider and consumer group section. The same may be referred to for expedient redressal of grievance in the first instance by the complainant. However if the grievance remains unresolved after utilizing the tree tier grievance redressal mechanism of service provider, the complainant (without prejudice to his right to approach a court of law) may register his complaint on the above web portal with the complete details of response(s) received from the 3 tier Grievance Redressal Mechanism of concerned Operator/ service provider. 1 Click here for MANUAL OF PRACTICE FOR HANDLING CONSUMER COMPLAINTS 2 Click here for APPEAL Form 3 Click Here for PUBLIC GRIEVANCE CELL OF DOT |