LIST OF APPELLATE AUTHORITIES FOR MTNL DELHI
S.No Area/Unit Name Designation Address Tele No. Fax. No. E-mail ID
1. GM(BCP) Sh. Ajit Sagar
AGM(Admin/OP)-BCP

R.No.100,MTNL, Bhikaji Cama
Place, ND-110066
26167474,26168100,Mob.No-9868137173 26161623


agmopbcp @bol.net.in
2. GM(West) Sh. R.B. Aggarwal AGM(OP & PG)-west R.No.406,4th Floor,Admin Block,Tele.Exch.MTNL, Rajouri Garden, ND-110027 25936050 agmopw1@ bol.net.in
3. GM(
Central)
Sh. Anil Kumar
SDE(OP & PG)-Central R.No.103,Eastern Court,New Delhi 23353444,Mob.no-9013132808 agmoppgc@bol.net.in
4. GM(East) Sh. Shailendra Kumar AGM(Admin/OP)-East O/o GM(East),MDS Bhawan,JLN Marg,Minto Road Telephone Exchange,New Delhi-110002 23915445 depge@ bol.net.in
5. GM(North) Ms. Shalini Mansukhani AGM(PG)-North Computer Section,Ground floor,Telephone Exchange Building Sanchaar Parisar,Sector-3, Rohini,Delhi- 110085

27941188,Mob.No.-9013130058
27911001
depgn2@bol.net.in
6. GM(NP) Ms. Abhilasha jain SDE(PG)-Nehru Place R.No. 105, Ist
floor Tele.
Exchange Bldg. Nehru Place New Delhi-110066
26470308.Mob.no.-9868130230 sdemmnp@bol.net.in
7. GM(TY) Ms. Bharti Arora DE(OP)TY MTNL O/o GM(TY),Telephone Exchange, Plot No. 5,Institutional Area,Karkardooma,Delhi-110092 23915445,Mob. no.-9013134190

depgty@ bol.net.in
8. GM(WS)DELHI NCR Sh. Mohan Gopal DE(CC)WS R.No.407, Idgah Telephone Exchange-
Delhi-110005
23674700 appauthmtnlws@bol.net.in
CONTACT DETAILS OF PG CELL
Unit Tele.no. Fax No. Web Portal Postal Address
PG CELL 23221166 23232244 www.pgportal.gov.in Public Grievances Cell, Deptt. Of Telecom, Room No. 603, Mahanagar Doorsanchar Bhawan, Old Minto Road, J. L. Nehru Marg, New Delhi 110002
Note: In accordance with TRAI's regulations for consumer grievance redressal, the service providers/operators have already established a three-tier grievance redressal mechanism, the details of contact persons along with the details of their phone number,fax number and e-mail id are available on their web site as well as on TRAI website (www.trai.gov.in) under service provider and consumer group section.

The same may be referred to for expedient redressal of grievance in the first instance by the complainant. However if the grievance remains unresolved after utilizing the tree tier grievance redressal mechanism of service provider, the complainant (without prejudice to his right to approach a court of law) may register his complaint on the above web portal with the complete details of response(s) received from the 3 tier Grievance Redressal Mechanism of concerned Operator/ service provider.

1 Click here for MANUAL OF PRACTICE FOR HANDLING CONSUMER COMPLAINTS

2 Click here for APPEAL Form

3 Click Here for PUBLIC GRIEVANCE CELL OF DOT