LIST OF APPELLATE AUTHORITIES FOR MTNL DELHI
S
No
Area/Unit Name Designation Address Tele No. Fax. No. E-mail ID
1 GM(BCP) Ms Lalita Bhardwaj AGM(OP) R.No. 100, Tele. Exch Bldg. 8, Bhikaji Cama
Place, ND-110066
26167474 26161623 agmopbcp @bol.net.in
2 GM(West) Sh. S K Gupta AGM(OP
&PG) west
R.No.301, Tele.Exch.Bldg, Rajouri Garden, ND-110027 25457374 25117800 agmopw1@ bol.net.in
3 GM(
Central)
Sh. Davendra Kumar AGM(OP) R.No. 2213, 2nd floor,9, CGO Complex Lodi RD, ND- 110003 24369999 24325513 agmoppgc @bol.net.in
4 GM(East) Sh. Idris Ahmed DE(PG) East R.No. 208 2nd
 floor M.D.S Bhawan, J.L.N Marg, ND-110002
23231795 23239090 23210848 depge@ bol.net.in
5 GM(North) Sh. K.P.Singh Sr.Mgr ( RTI & Legal) R.No. 110,
Sanchar Parisar, Sector-3, Rohini,Delhi-
110085
27921377 27911001 agmlegal north @gmail.com
6 GM(NP) Sh. K.K. Varshney AGM(OPNP) R.No. 106, Ist
floor Tele.
Exchange Bldg. Nehru Place New Delhi-110066
26414424 26466266 agmop1np @bol.net.in
7 GM(TY) Sh R P Mishra AGM(A)TY O/o GM(TY), G Block,Preet Vihar, Delhi -110092 22019190 22427668 depgty@ bol.net.in
8 GM(BB) Sh. Mahender Gupta DE (Int-CC) O/o DE(Int-CC)
,6th Floor, Kidwai Bhawan, ND-110001
23322622 23359499 deintcc @bol.net.in
9 GM(SDA) Sh.R.N. Sharma AGM(A) /SDA R.No.175 Kidwai Bhawan, Janpath,ND-
110001
23327373 23326633 agmsda @gmail. com
10 GM(TRA) Sh. J M Malhotra C.A.O (BSO) R.No.117, Khursid Lal Bhawan, Janpath,ND-
110050
23353741 23323987 caobsohq @gmail.com
CONTACT DETAILS OF PG CELL
Unit Tele.no. Fax No. Web Portal Postal Address
PG CELL 23221166 23232244 www.pgportal.gov.in Public Grievances Cell, Deptt. Of Telecom, Room No. 603, Mahanagar Doorsanchar Bhawan, Old Minto Road, J. L. Nehru Marg, New Delhi 110002
Note: In accordance with TRAI's regulations for consumer grievance redressal, the service providers/operators have already established a three-tier grievance redressal mechanism, the details of contact persons along with the details of their phone number,fax number and e-mail id are available on their web site as well as on TRAI website (www.trai.gov.in) under service provider and consumer group section.

The same may be referred to for expedient redressal of grievance in the first instance by the complainant. However if the grievance remains unresolved after utilizing the tree tier grievance redressal mechanism of service provider, the complainant (without prejudice to his right to approach a court of law) may register his complaint on the above web portal with the complete details of response(s) received from the 3 tier Grievance Redressal Mechanism of concerned Operator/ service provider.

1 Click here for MANUAL OF PRACTICE FOR HANDLING CONSUMER COMPLAINTS

2 Click here for APPEAL Form

3 Click Here for PUBLIC GRIEVANCE CELL OF DOT