TOLLFREE Frequently Asked Questions

Toll Free Service is the service wherein your customers can contact your different offices in multiple cities/localities or single call center/office by dialing one single number from anywhere in the country without even having to pay for the call.

Ideal for corporate, Central & state Government departments, Banks, Airlines, Mutual Funds, Travel Agencies, hotel chains and the whole business community in general who care for their customers and want their customer to call them free of cost to provide information about their products, to allow customer to place orders and even register complaints etc.

Customer / Client satisfaction is the most important aspect in today’s competitive scenario. It provides single point of contact to your clients/customers. This is the ideal way to improve customer service levels by providing your customers with a cost-free method to contact you. It is a win-win situation for you and your customer. Customers get benefit of cost-saving and convenience and you get more business and free feedback.

MTNL Toll Free numbers can be reached from all PAN India Telecom operators network.

MTNL provides this service on service access code 1800-11-ABCD. ABCD is 4 digit number of your choice and shall be allotted to you based on the availability of this number. Book immediately to get good number.

Yes, It is accessible from all the cities within India (even though caller is not having STD facility), not from other countries.

Cheque/DD in favour of MTNL, Delhi NCR counters at K.L.Bhawan, New Delhi-50, and Tel. Exch Building, Bhikaji Kama Place, New Delhi.
Bills can also be paid through Online Fund Transfer Facility through NEFT / RTGS.

No the same existing instrument will work.

This service is for all. Any individual /entrepreneur/company/PSU/Govt.Sector can get benefitted with this service.

Allows organizations to route calls to different answering locations, depending on the time of day. For example, if your customer service department is closed, you can route callers to alternate location.

Calls can be routed to set of destinations based on the origin of the call.

Facility Coming Soon