MTNL Delhi

MTNL CORPORATE OFFICE	MTNL DELHI	MTNL MUMBAI
5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road,New Delhi . 110003 Ph. . 011 . 24310212/24320051	Internet Helpline Services In Case of Difficulties or Suggestions to this site Contact Us : MTNL New Delhi Office Ph. : 1504,22221504 Email: feedback.delhi@bol.net.in 1504@bol.net.in	MTNL Mumbai Office, Ph. : 1600118844 ,24331408,24331409 Email: helpdesk.Mumbai@mtnl.net.in

MTNL Broadband Services/Dolphin/Basic Helpdesk
For any Help/ Assistance related to Broadband/ADSL Service after activation please contact:- MTNL Broadband /ADSL Internet Services Helpdesk No 1504/22221504 or, mail us at: helpdesk.delhi@bol.net.in For more details log on to: http://delhi.mtnl.net.in CONTACT FOR DOLPHIN SERVICES Contact At Delhi : 98681-12345,1503 Contact At Mumbai : 98690-12345 Email: 1503@bol.net.in CONTACT FOR BASIC SERVICES 1500/1501 Email: 1500@bol.net.in
How to book complaint for FTTH
Dial 1507 from MTNL Land Line/Garuda/Dolphin or dial 01122221507 from any mobile number. Report your complaint to Customer care representative. Customer care representative will attend the complaint and will guide if it can be resolved over phone (Modem setting etc). Customer care representative will book the complaint and issue docket no. Kindly report this docket no. in all future communication. * Following officers can also be approached after booking of the fault for delayed faults. Officers under GM (West), Sh. A.K. Singh for FTTH 1) Sh. Indrajeet Singh (DGM) : 9868831244, dgmsaleswest@bol.net.in Officers under GM (BCP), Sh. Anish Mehta for FTTH 1) Sh. D.R.Meena (Area Mgr.) : 9868135171, amchy@bol.net.in Officers under GM (North), Sh. Rajender Singh for FTTH 1) Sh. Hitesh Kumar (Area Mgr.) : 9013134134, amrhn@bol.net.in Officers under GM (TY), Sh. K.A. Siddiqui for FTTH 1) Sh. Vipin Aggarwal (DGM) : 9868136663, deodmvrl@bol.net.in Officers under GM (Central), Sh. Raghvendra Gupta for FTTH 1) Sh. R.K.Upadhyay (Area Mgr.) : 9868136261, amrp@bol.net.in Officers under GM (East), Sh. Akmal Hasan for FTTH 1) Sh. Vinod Sharma (Area Mgr.) : 9868137545, amth@bol.net.in Officers under GM (NP), Smt. Kiran Dubey for FTTH 1) Sh. Suresh Chand (DGM) : 9013135978, dgmemnp@bol.net.in

DESIGNATION	NAME	E-MAIL ID	TEL.NO.
EXECUTIVE DIRECTOR	Sh.Mukesh Kumar Chauhan	edd@bol.net.in	23325544
PGM (Dev & EB)	Sh.Sandeep Gupta	pgmd@bol.net.in	23318875
PGM (O & WS)	Sh.Mukesh Kumar Chauhan	pgmo@bol.net.in	23324848
PCE(ELECTRICAL)	Sh.J.S Yadav	pce.mtnl@gmail.com	24320072
GM (A)	Ms. Vandana Gupta	gmadmin@bol.net.in	23329895
GM (EB)	Sh. Parmod Kumar	gmebdel@bol.net.in	23724422
GM (TF-CWG)	Sh. Parmod Kumar	gmebmtnl@gmail.com	23724422
GM (Finance)	Sh. Deo Krishna	gmf@bol.net.in	23716470
GM (TR)	Sh. Anirudh pal Singh	gmtra@bol.net.in	23327011
CE (CIVIL & AM)	Sh. Naushad Ahmad	cebw@bol.net.in	24655510
GM (Plg & Dev)	Sh. Mukul Kamble	gmplg@bol.net.in	23317788
GM (HQ-Dev)	Sh. Sanjay Singhal	gmplg@bol.net.in	23317788
GM (Transmission)	Sh. Sanjay Singhal	gmtrans@bol.net.in	23329955
GM (IT)	Sh. Rakesh Kumar	gmit@bol.net.in	23724700
GM (TY)	Sh. Kalim Ahmad Siddiqui	gmty@bol.net.in	22143335
GM (SDA)	Sh. Akmal Hasan	gmlc@bol.net.in/gmlcnd@gmail.com	23321122
GM(OP)	Sh. Gunjan Prasad Sinha	gmop@bol.net.in	23739810
GM (CENTRAL)	Sh. RAGHVENDRA GUPTA	gmc@bol.net.in	24328808
GM (EAST)	Sh. Hoshiar Singh	gme@bol.net.in	23234040
GM (BCP)	Sh. Anish Mehta	gmbcp@bol.net.in	26188080
GM (NP)	Ms. Kiran Dubey	gmnp@bol.net.in	26466600
GM (MM)	Sh. Amit Saxena	gmmm@bol.net.in	23739810
GM (Legal)	Sh. Rajendra Singh	gmlaw@bol.net.in	23325203
GM (WEST)	Sh. Gajender Singh Thakur	gmwest@bol.net.in/gmwestdelhi@gmail.com	25432213
GM (BB)	Sh. Rahul Johri	gmbbd@bol.net.in	23328823
GM (Electronics)	Sh. MUKUL KAMBLE	gmel@bol.net.in	23320460
GM (NORTH)	Sh. Ashok Kumar Singh	gmrhn@bol.net.in/gmnorth@bol.net.in	27918000
GM(WS)	Sh. Arun Marwah	gmbssws@bol.net.in	26119553
OSD TO ED	Sh. Munish Gogia	osdedd@bol.net.in	23318181

MTNL JUST CALL 1500/22221500 SERVICE(Toll Free)
For anything you need, just call our toll free number 1500/22221500, and one of our customer service staff at the new MTNL Call Centre will do the needfull JUST CALL Information Service Detailed Information on services offered Details of procedures to be followed All contact numbers Tariffs Plan Details on Sanchar Haats JUST CALL Free Commercial Services Answering Machine(Voice Mail) services Call Waiting facility Automatic Hunting facility JUST CALL Paid Commercial services Abbreviated Dialling Call Transfer Facility Hotline Facility CLI Facility STD/ISD and Phone Plus Facilities Disconnection Telephone Shifting JUST CALL Accessory Services Plan 103 Instrument Cordless Instrument CLI Instrument JUST CALL Bill Services Payment made feedback Restoration of Telephone Connection. Rent related clarifications Request for STD/ISD details Outstanding details JUST CALL Phone on Phone Service New Telephone Connection

MTNL JUST CALL 1500/22221500 SERVICE(Toll Free)

For anything you need, just call our toll free number 1500/22221500, and one of our customer service staff at the new MTNL Call Centre will do the needfull

JUST CALL Information Service
Detailed Information on services offered
Details of procedures to be followed
All contact numbers
Tariffs Plan
Details on Sanchar Haats

JUST CALL Free Commercial Services
Answering Machine(Voice Mail) services
Call Waiting facility
Automatic Hunting facility

JUST CALL Paid Commercial services
Abbreviated Dialling
Call Transfer Facility
Hotline Facility
CLI Facility
STD/ISD and Phone Plus Facilities Disconnection
Telephone Shifting

JUST CALL Accessory Services
Plan 103 Instrument
Cordless Instrument
CLI Instrument

JUST CALL Bill Services
Payment made feedback
Restoration of Telephone Connection.
Rent related clarifications
Request for STD/ISD details
Outstanding details

JUST CALL Phone on Phone Service
New Telephone Connection

Liaison Officers	Advisory Committee	TAC Member
List	List	GM(BCP) MTNL DELHI

CUSTOMER HELP LINES
Public Grievance cell Call 011-23356666 or Fax 011-23357777 Operative round the clock in the Department of telecommunications. Sanchar Bhawan , New Delhi for registering any grievance including the following: -If your fault / reconnection is not attended to within 48 hours - If your telephone is not shifted within one week in the same exchange or in 2 weeks in other exchange area -If your new telephone connection is not operational within 15 days after its registration.* -If your excess billing complaints are not replied to within 30 days -If dues are not refunded in 90 days after application. # Operative on interactive Voice Response System (IVRS) from 1800 hrs. to 0900 hrs and on Sundays and holidays. * Subject to technical feasibility. MTNL Infoline Dial 24076666 for Hindi and 24077777 for English, and get information regarding MTNL's services(based on Interactive Voice Response System) Keep in touch with MTNL, round-the-clock. Free Service MTNL Newsline Dial 24078888 for Hindi and 24079999 for English, and get information about press releases, business news, promotional schemes, service disruption, etc.(based on Interactive Voice Response System) Keep track of MTNL's activities, round-the-clock. Free Service Local Assistance Service A massive computerization of operator-based services have been undertaken using IVRS. This has already been commissioned in some exchanges and will be introduced in the remaining exchanges. Some of the operator-based services now automated are: Changed Number Enquiry Service (1951/1952) For changed number enquiry service, IVRS has been commissioned. Two codes '1951' for Hindi and '1952' for English have been opened for this purpose. Fault Repair Service (XXX 2198) Booking of complaints in respect of faulty telephone lines is now automated using IVRS where the exchange code followed by 2198 is to be dialed for recording the complaint. Docket number will be communicated by the IVRS system after registering the complaint. Registration of complaints is acknowledged by furnishing the docket number and the faulty line is immediately tested. The clearance of faults is also monitored through computer terminals. The salient features of FRS are : Automated testing telephone lines. Acceptance of clearance report from the lineman. Clearance of complaint after confirmation from the subscriber . Click here for other helpline numbers

CUSTOMER HELP LINES

Public Grievance cell
Call 011-23356666 or Fax 011-23357777

Operative round the clock in the Department of telecommunications. Sanchar Bhawan , New Delhi for registering any grievance including the following:
-If your fault / reconnection is not attended to within 48 hours
- If your telephone is not shifted within one week in the same exchange or in 2 weeks in other exchange area
-If your new telephone connection is not operational within 15 days after its registration.*
-If your excess billing complaints are not replied to within 30 days
-If dues are not refunded in 90 days after application.
# Operative on interactive Voice Response System (IVRS) from 1800 hrs. to 0900 hrs and on Sundays and holidays.
* Subject to technical feasibility.

MTNL Infoline
Dial 24076666 for Hindi and 24077777 for English, and get information regarding MTNL's services(based on Interactive Voice Response System) Keep in touch with MTNL, round-the-clock. Free Service

MTNL Newsline
Dial 24078888 for Hindi and 24079999 for English, and get information about press releases, business news, promotional schemes, service disruption, etc.(based on Interactive Voice Response System) Keep track of MTNL's activities, round-the-clock. Free Service

Local Assistance Service
A massive computerization of operator-based services have been undertaken using IVRS. This has already been commissioned in some exchanges and will be introduced in the remaining exchanges. Some of the operator-based services now automated are:

Changed Number Enquiry Service (1951/1952)
For changed number enquiry service, IVRS has been commissioned. Two codes '1951' for Hindi and '1952' for English have been opened for this purpose.

Fault Repair Service (XXX 2198)
Booking of complaints in respect of faulty telephone lines is now automated using IVRS where the exchange code followed by 2198 is to be dialed for recording the complaint. Docket number will be communicated by the IVRS system after registering the complaint.

Registration of complaints is acknowledged by furnishing the docket number and the faulty line is immediately tested. The clearance of faults is also monitored through computer terminals.

The salient features of FRS are :

Automated testing telephone lines.
Acceptance of clearance report from the lineman.
Clearance of complaint after confirmation from the subscriber .
Click here for other helpline numbers