PROCEDURE OF COMPLAINT BOOKING
IPTV
Complaints can be booked at telephone number 12699/26990009.
CONTACT US—WHOM
AND WHEN TO CONTACT:
If problems are encountered during Pre and Post IPTV Installation kindly refer the following table for necessary
contact details of the .(WHOM TO BE CONTACTED) is as
follows:
|
Sl. no |
PROBLEM |
WHOM TO BE CONTACTED |
|
MTNL AREA COORDINATOR
|
IPTV
NOC CONTACT NUMBER |
AKSH NOC
|
|
1. |
NOISE
IN LINE |
√ |
|
|
|
2. |
ADSL/XDSL/LINK
LIGHT IS OFF/UNSTABLE |
√ |
|
|
|
3. |
MODEM
HARDWARE PROBLEM |
√ |
|
|
|
4. |
WAITING SIGNAL |
|
√ |
|
|
5. |
PICTURE FREEZING
|
|
√ |
|
|
6. |
BLANK SCREEN ON TV |
|
|
√ |
|
7. |
DOMAIN NAME
PROBLEM |
|
|
√ |
|
8. |
NETWORK
INITIALIZATION FAILED |
|
|
√ |
|
9. |
SOUND PROBLEM |
|
|
√ |
|
10. |
CHANNELS NOT
COMING |
|
|
√ |
|
11. |
SET TOP BOX
FAULTY |
|
|
√ |
|
12. |
IF ON PICKING
PHONE TV STATUS (OFF/ON) IS AFFECTED. |
√ |
|
|
|
13. |
IPTV STOPS AT
USERNAME PAGE |
|
|
√ |
|
14. |
BILLING
COMPLAINTS |
|
√ |
|
CONTACT NUMBERS of Area Cordinator from AKSH
|
S.No |
Area |
Area Co-ordinator |
|
1. |
NP |
Gulber Tevatia 9871559892 |
|
2. |
JKP |
Ashok Saroha 9350402681 |
|
3. |
RG |
Ankit Rajput 9968721402 |
|
4. |
North |
Sachit 9868392708 |
|
5. |
East |
Bishan Pal 9968967977 |
|
6. |
BCP |
Manish Rajoria 9968723773 |
|
7. |
Central |
Shakti Singh 9968709009 |
|
8. |
TY |
Amit Kumar 9711157567 |
For cancellation of IPTV Booking contact your nearest Sanchar Haat or
call at 12699/26990009 .
|