Annexure 'A'
Customer Grievances Redressal Report for the Quarter Ending.. June-2015
(Cellular Mobile Telephone Service)
Name of Service Provider: MTNL Delhi    
  Complaint Center (s) Appellate Authority
Name of Service Area Total No. of complaints received in the Complaint Center up to Last Day of Quarter Ending:  No. of Customers as on the last day of Quarter Ending:  Complaints per 100 customers per month: Pending Complaints of Previous Quarter ending :     31-12-2014 Total Complaints:  [6]= [2]+[5] Total no. of complaints redressed by the Complaint Center w.e.f. 1st day of Quarter to last day of Quarter: Total no. of complaints pending for redressal on the last day of Quarter ending: Total no. of complaints redressed within specified time limit on the last day of quarter: Total no. of complaints which have not redressed within specified time limt on the last day of Quarter ending: Total No. of appeals received by the appellate authority up to last of Quarter ending: Pending appeals of previous quarter ending: total appeals: [13]=
[11]+[12]
No. of appeals disposed of the last day of quarter ending: No. of appeals pending on the last day of quarter ending: Total no. of appeals redressed with in specified time limt on the last day of quarter ending: Total no. of appeals which have not redressed within specified time limt on the last day of Quarter ending:
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
                                 
DL (WS)                   0 2 2 0 2 0 2