CONTACT DETAILS OF PG CELL
|Unit||Tele.no.||Fax No.||Web Portal||Postal Address|
|PG CELL||23221166||23232244||www.pgportal.gov.in||Public Grievances Cell, Deptt. Of Telecom, Room No. 603, Mahanagar Doorsanchar Bhawan, Old Minto Road, J. L. Nehru Marg, New Delhi 110002|
Note: In accordance with TRAI's regulations for consumer grievance redressal, the service providers/operators have already established a three-tier grievance redressal mechanism,the details of contact persons along with the details of their phone number,fax number and e-mail id are available on their web site as well as on TRAI website (www.trai.gov.in) under service provider and consumer group section.
The same may be referred to for expedient redressal of grievance in the first instance by the complainant. However if the grievance remains unresolved after utilizing the tree tier grievance redressal mechanism of service provider, the complainant (without prejudice to his right to approach a court of law) may register his complaint on the above web portal with the complete details of response(s) received from the 3 tier Grievance Redressal Mechanism of concerned Operator/ service provider.
1 Click here for MANUAL OF PRACTICE FOR HANDLING CONSUMER COMPLAINTS
2 Click here for APPEAL Form
3 Click Here for PUBLIC GRIEVANCE CELL OF DOT