Public Grievance Redressal Mechanism 

Appellate Authority

LIST OF APPELLATE AUTHORITIES FOR MTNL DELHI                                              

 

SNo

Area/Unit

Name

Designation

Address

Tele No.

 

Fax. No.

E-mail ID

1

 GM(BCP)

Ms Lalita Bhardwaj

AGM(OP)

R.No. 100,  Tele. Exch Bldg. 8, Bhikaji Cama Place,ND-110066

26167474

 

26195455

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2

GM(West)

Sh.Vichitra Kumar

AGM(OP&PG)

R.No. 506, Tele.Exch.Bldg, Rajouri Garden,  ND-110027

25457374

 

25117800

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3

GM(Central)

Sh. Davendra Kumar

AGM(OP)

R.No. 2213, 2nd floor,9, CGO Complex Lodi RD, ND- 110003

24369999

 

24325513

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4

GM(East)

Sh. B. M. Sharma

DE(OP)

R.No. 209, M.D.S Bhawan, J.L.N Marg, ND-110002

23239922

23239090

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5

GM(North)

Sh. Pushpendra Kumar Vats

Sr.Mgr ( RTI & Legal)

R.No. 110, Sanchar Parisar, Sector-3, Rohini,Delhi-110085

27921377

 

27911001

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6

GM(NP)

Sh. G.K. Sharma

AGM(Bldg.)

R.No. 701, 7th floor Tele. Exchange Bldg. Nehru Place New Delhi-110019

26282828

 

26292866

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7

GM(TY)

Mrs Neeraj
Rastogi

DE(PG)TY

o/o GM(TY), G Block,Preet Vihar, Delhi -1100092

22019190

 

22427668

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8

GM(BB)

Sh. A.P.Singh

DE (Int-CC)

o/o DE(Int-CC),6th Floor,Kidwai Bhawan, ND-110001

23322622

23359499

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9

GM(SDA)

Sh. Vijay Kumar

AGM(A) BD /SDA

R.No.108, Khursid Lal .Bhawan, Janpath,ND-110050

23327373

 

23326633

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10

GM(TRA)

Sh. Mahindra Kumar

C.A.O (TR)

R.No.117, Khursid Lal .Bhawan, Janpath,ND-110050

23353741

23323987

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PG CELL

CONTACT DETAILS OF PG CELL

Unit Tele.no. Fax No. Web Portal Postal Address
PG CELL 23356666 23357777 www.pgportal.gov.in 112,Sanchar Bhawan, 20 Ashoka Road, New Delhi ,Pin-110001

 

  • Note: In accordance with TRAI's regulations for consumer grievance redressal, the service providers/operators have already established a three-tier grievance redressal mechanism,the details of contact persons alongwith the details of their phone number,fax number and e-mail id are available on their web site as well as on TRAI website (www.trai.gov.in) under service provider and consumer group section.

    The same may be referred to for expedient redressal of grievance in the first instance by the complainant.However if the grievance remains unresolved after utilizing the tree tier grievance redressal mechanism of service provider, the complainant (without prejudice to his right to approach a court of law) may register his complaint on the above web portal with the complete details of response(s) received from the 3 tier Grievance Redressal Mechanism of concerned Operator/ service provider.

  •  

    1 Click here for MANUAL OF PRACTICE FOR HANDLING CONSUMER COMPLAINTS

    2 Click here for APPEAL Form 

    3 Click Here for PUBLIC GRIEVANCE CELL OF DOT