Bill Payment

MTNL offers wide range of Bill payment options for the convenience of its customers. Now there is no worry of long queues for paying your bills. Select any one of the options mentioned below and pay your MTNL bills with ease.

Helplines

Helpline Service

 

Toll Free Call center Numbers For wireless services of MTNL:

Particulars

Details

Consumer care/complaint center  number for GSM

1503 toll free for MTNL network

1800111503 toll free

General information number for GSM

1503 toll free for MTNL network

1800111503 toll free

Consumer care/complaint center  number for CDMA

1502 toll free for MTNL network

1800111502 toll free

General information number for CDMA

1502 toll free for MTNL network

1800111502 toll free

 You may also mail your complaint on our email id This e-mail address is being protected from spambots. You need JavaScript enabled to view it

In case the grievance is not resolved on above mentioned Consumer care/complaint center number for wireless services, the designated appellate authority may be contacted.

APPELLATE AUTHORITY FOR MOBILE SUBSCRIBERS ONLY

 ADDRESS: 2nd Floor,TAX BLDG ,Eastern Court,Delhi 110001

 Phone :011 - 23318440 Fax : 011- 23318431

Email :-  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Customer can visit the following URL for web based complaint monitoring system in order to monitor the status of their complaints:

http://mtnldelhi.in/dolphin/index.php/customer-care/customer-support

Online Complaints

Online Complaints

Support

 Support

 Room No. 401

Idgah Telephone Exch.
Karolbagh
New Delhi -5

 

Registration

Registration

For GSM Registration/Request Click here

For CDMA Registration/Request Click here

TCCRR Report

Annexure 'A'
Customer Grievances Redressal Report for the Quarter Ending..Dec 2013
(Cellular Mobile Telephone Service)
Name of Service Provider: MTNL Delhi 
  Complaint Center (s) Appellate Authority
Name of Service Area Total No. of complaints received in the Complaint Center Complaints per 100 customers per month Total no. of complaints redressed by the Complaint Center within the specified time limit Total no. of complaints pending for redressal beyond the specified time limit Total No. of appeals received by the appellate authority No. of appeals disposed off No. of appeals pending Total No. of appeals pending for decision beyond the specifies time limit.
          2 2 0 0

Citizen Charter

Citizen Charter for Wireless Services Click here