MTNL 3G Jadoo Mobile Services
 

Frequently asked question  

  1. What are the charges for 3G services?

Please refer to tariff table in MTNL main website for regular updates..

  1. If I don’t get the 3G services on my mobile, what should I check?

If your mobile set is not showing 3G after ensuring 3G enabled mobile handset, USIM and 3G coverage area, please set the network mode(band) in “dual mode” or “WCDMA or UMTS (as per handset)” this option is mostly available in Tools (setting) - phone – Network. Otherwise to change the spectrum please check the handset manual.

  1. Can I convert my existing number into 3G numbers?

Yes you can get it converted by following the formalities .

  1. What is the spectrum of 3G services?

In many countries, 3G networks do not use the same radio frequencies as 2G, so mobile operators must build entirely new networks and license entirely new frequencies; an exception is the United States where carriers operate 3G service in the same frequencies as other services. In India spectrum allocated for 3G is 1962.5 /2152.5 Mhz …. MTNL Delhi is offering 3G services on 2100 MHz band.

  1. Will 3G services be enabled on my existing SIM?

No ,. For 3G services, there are separate SIM called USIM. USIM can be obtained from MTNL after subscribing the 3G services from MTNL.

  1. How will I get the 3G services? Where should I visit for the same?

The 3G services can be obtained from MTNL’s Sanchar Haat at Eastern Court, Delhi  and CGO complex, Delhi. All you need is to fill up the form and submit the required ID proof and address proof with the duly filled form. MTNL shall provide the  3G USIM. 

  1. Will I get postpaid and prepaid offer both in 3G also?

At present attractive postpaid offer is there from MTNL. For more update please visit our tariff related website regularly. 

  1.  Where can I get the more detailed current information regarding the 3G services?

Please visit our website www.mtnldelhi.in regularly or call at 1503 for any update and assistance. 

  1. Where can I book my complaint regarding the 3G services?

You can book your complaint at 1503 or visit our help centre at CGO Sanchar Haat during office hours. 

  1. Will I continue to enjoy my existing 2G VAS services with 3G packages?

Yes.

  1. What are the APN setting for GPRS and HSDPA data services?

For GPRS it is "gprsmtnldel".

for UMTS it is "mtnl3g" ,  

for HSDPA.  it is "mtnlhsdpa"

  1. What is UMTS?

The International Telecommunication Union (ITU) defined the demands for 3G mobile networks with the IMT-2000 standard. An organization called 3rd Generation Partnership Project (3GPP) has continued that work by defining a mobile system that fulfills the IMT-2000 standard. This system is called Universal Mobile Telecommunications System (UMTS). 
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