|MTNL CORPORATE OFFICE||MTNL DELHI||MTNL MUMBAI|
|5th Floor, Mahanagar Doorsanchar Sadan,
9, CGO Complex, Lodhi Road,New Delhi . 110003
Ph. . 011 . 24310212/24320051
|Internet Helpline Services
In Case of Difficulties or Suggestions to this site
Contact Us :
MTNL New Delhi Office
Ph. : 1504,22221504
MTNL Mumbai Office,
Ph. : 1600118844 ,24331408,24331409
|MTNL Broadband Services/Dolphin/Basic Helpdesk||How to book complaint for FTTH|
For any Help/ Assistance related to Broadband/ADSL Service after activation please contact:-
MTNL Broadband /ADSL Internet Services Helpdesk No 1504/22221504
or, mail us at: firstname.lastname@example.org
For more details log on to: http://delhi.mtnl.net.in
CONTACT FOR DOLPHIN SERVICES
Contact At Delhi : 98681-12345,1503
Contact At Mumbai : 98690-12345
CONTACT FOR BASIC SERVICES
Dial 1507 from MTNL Land Line/Garuda/Dolphin or dial 01122221507 from any mobile number.
Report your complaint to Customer care representative.
Customer care representative will attend the complaint and will guide if it can be resolved over phone (Modem setting etc).
Customer care representative will book the complaint and issue docket no.
Kindly report this docket no. in all future communication.
* Following officers can also be approached after booking of the fault for delayed faults.
Officers under GM (West) for FTTH
1) Dwarka- a) Sh. Kulwant Singh, ( SDE ) : 9013136768
b) Sh. A. K. Singh, (SDE) : 9013139916
Officers under GM (BCP) for FTTH
1) Vasant Vihar (MDU)- a) Sh. Sameer (SDE): 9013130112
Officers under GM (North) for FTTH
1) Rohini- a) Sh. S.K.Sharma (DE): 9013131077
b) Sh. Ram Nivas Gaur (JTO): 9013135417
Officers under GM (TY) for FTTH
1) Vasundhara/Mayur Vihar Ph 1 and Ph 3-Sh. Kailash, (DE): 9013134642
2) Taj Enclave-Sh. C.P.Sharma (SDE): 9868138345
Officers under GM (Central) for FTTH
1) CGO -Sh. S.K.Gupta (SDE): 9868130098
2) SDE Rajpath Sh. N.P.Singh 9868133470
|PGM (WS)||HARWESH BHATIAemail@example.com||24329466|
|PGM (O)||ALOK AGRAWALfirstname.lastname@example.org||23324848|
|PGM (D)||ARVIND KUMAR AGGARWALemail@example.com||23713422|
|GM (E B)/GM(TF-CWG)||ANISH MEHTAfirstname.lastname@example.org||23724422|
|GM (ADMN)||KIRAN DUBEYemail@example.com||23329895|
|GM (OP)||F R TURKEYfirstname.lastname@example.org||23318875|
|GM (FIN)||RAM DAYAL MEENA||>email@example.com||23716470|
|GM (TR & IFRS )||R D MEENAfirstname.lastname@example.org||23327011|
|GM (VIG)||HIMANSHU KUMARemail@example.com||23320707|
|GM (ITTM)||G P SINHAfirstname.lastname@example.org||25708090|
|GM(NSS & BILLING)||RAKESH KUMARemail@example.com||25730351|
|GM (WS-BSS)||ARUN MARWAHfirstname.lastname@example.org||24329556|
|GM (Customer Care-WS)||IMTIAZ AHMADemail@example.com||24328379|
|GM(NSS/SALES & HQ- WS)||SANDEEP KESHKARfirstname.lastname@example.org||24325665|
|GM (EAST)||JITENDER PARKASHemail@example.com||23234141|
|GM (N)||MUKUL KAMBLEfirstname.lastname@example.org||27918000|
|GM (SS)||N KRISHNAMURTHYemail@example.com||23327255|
|GM (BB-O)||VANDANA GUPTAfirstname.lastname@example.org||23328823|
|GM (SDA)||SANDEEP GUPTAemail@example.com||23321122|
|GM (IT)||MUNEESH GOGIAfirstname.lastname@example.org||23724700|
|GM (PLG&DEV)/GM(HQ-D)/GM(MM)||RAJU SINHAemail@example.com||23317788|
|GM(EL)||F R TIRKEYfirstname.lastname@example.org||23320460|
|GM (MM)||RAJINDER SINGHemail@example.com||23739810|
|CE (CIVIL)||NAUSHAD AHMEDfirstname.lastname@example.org||24655510|
|MTNL JUST CALL 1500/22221500 SERVICE(Toll Free)
For anything you need, just call our toll free number 1500/22221500, and one of our customer service staff at the new MTNL Call Centre will do the needfull
JUST CALL Information Service
Detailed Information on services offered
Details of procedures to be followed
All contact numbers
Details on Sanchar Haats
JUST CALL Free Commercial Services
Answering Machine(Voice Mail) services
Call Waiting facility
Automatic Hunting facility
JUST CALL Paid Commercial services
Call Transfer Facility
STD/ISD and Phone Plus Facilities Disconnection
JUST CALL Accessory Services
Plan 103 Instrument
JUST CALL Bill Services
Payment made feedback
Restoration of Telephone Connection.
Rent related clarifications
Request for STD/ISD details
JUST CALL Phone on Phone Service
New Telephone Connection
|CUSTOMER HELP LINES|
Public Grievance cell
Call 011-23356666 or Fax 011-23357777
Operative round the clock in the Department of telecommunications. Sanchar Bhawan , New Delhi for registering any grievance including the following:
-If your fault / reconnection is not attended to within 48 hours
- If your telephone is not shifted within one week in the same exchange or in 2 weeks in other exchange area
-If your new telephone connection is not operational within 15 days after its registration.*
-If your excess billing complaints are not replied to within 30 days
-If dues are not refunded in 90 days after application.
# Operative on interactive Voice Response System (IVRS) from 1800 hrs. to 0900 hrs and on Sundays and holidays.
* Subject to technical feasibility.
Dial 24076666 for Hindi and 24077777 for English, and get information regarding MTNL's services(based on Interactive Voice Response System) Keep in touch with MTNL, round-the-clock. Free Service
Dial 24078888 for Hindi and 24079999 for English, and get information about press releases, business news, promotional schemes, service disruption, etc.(based on Interactive Voice Response System) Keep track of MTNL's activities, round-the-clock. Free Service
Local Assistance Service
A massive computerization of operator-based services have been undertaken using IVRS. This has already been commissioned in some exchanges and will be introduced in the remaining exchanges. Some of the operator-based services now automated are:
Changed Number Enquiry Service (1951/1952)
For changed number enquiry service, IVRS has been commissioned. Two codes '1951' for Hindi and '1952' for English have been opened for this purpose.
Fault Repair Service (XXX 2198)
Booking of complaints in respect of faulty telephone lines is now automated using IVRS where the exchange code followed by 2198 is to be dialed for recording the complaint. Docket number will be communicated by the IVRS system after registering the complaint.
Registration of complaints is acknowledged by furnishing the docket number and the faulty line is immediately tested. The clearance of faults is also monitored through computer terminals.
The salient features of FRS are :
Automated testing telephone lines.
Acceptance of clearance report from the lineman.
Clearance of complaint after confirmation from the subscriber .
Click here for other helpline numbers