|
Public
Grievance cell
Call
011-23356666 or Fax 011-23357777
Operative
round
the clock in the Department of telecommunications.
Sanchar
Bhawan , New Delhi for registering any grievance
including the following:
-If
your
fault / reconnection is not attended to within 48
hours
- If your telephone is not shifted
within one week in the same exchange or in 2 weeks
in other exchange area
-If your new telephone connection is not
operational within 15 days after its
registration.*
-If your excess billing complaints are not replied
to within 30 days
-If dues are not refunded in 90 days after
application.
# Operative on interactive Voice Response
System (IVRS) from 1800 hrs. to 0900 hrs and on
Sundays and holidays.
* Subject to technical feasibility.
MTNL
Infoline
Dial 24076666
for Hindi and 24077777 for English,
and get information regarding MTNL's
services(based on Interactive Voice Response
System)
Keep in touch with MTNL, round-the-clock.
Free
Service
MTNL
Newsline
Dial
24078888 for Hindi and 24079999
for English, and get information about
press releases, business news, promotional
schemes, service disruption, etc.(based on
Interactive Voice Response System)
Keep track of MTNL's activities, round-the-clock.
Free
Service
Local
Assistance Service
A
massive computerization of operator-based services
have been undertaken using IVRS. This has already
been commissioned in some exchanges and will be
introduced in the remaining exchanges. Some of the
operator-based services now automated are:
Changed
Number Enquiry Service (1951/1952)
For changed number enquiry service, IVRS has been
commissioned. Two codes '1951' for Hindi and
'1952' for English have been opened for this
purpose.
Fault
Repair Service (XXX
2198)
Booking of complaints in respect of faulty
telephone lines is now automated using IVRS where
the exchange code followed by 2198 is to be dialed
for recording the complaint. Docket number will be
communicated by the IVRS system after registering
the complaint.
Registration of complaints is acknowledged by
furnishing the docket number and the faulty line
is immediately tested. The clearance of faults is
also monitored through computer terminals.
The salient features of FRS are :
- Automated
testing telephone lines.
- Acceptance
of clearance report from the lineman.
- Clearance
of complaint after confirmation from the
subscriber .
|