Public Grievance cell
Call 011-23356666 or Fax 011-23357777  

Operative  round the clock in the Department of telecommunications. Sanchar  Bhawan , New Delhi for registering any grievance including the following:
If your fault / reconnection is not attended to within 48 hours
   - If your telephone is not shifted within one week in the same exchange or in 2 weeks in other exchange area
-If your new telephone connection  is not operational within 15 days after its registration.* 
-If your excess billing complaints are not replied to within 30 days
-If dues are not refunded in 90 days after application.
# Operative on interactive Voice Response System (IVRS) from 1800 hrs. to 0900 hrs and on Sundays and holidays.
* Subject to technical feasibility.

MTNL Infoline
Dial 24076666 for Hindi and 24077777 for English, and get information regarding MTNL's services(based on Interactive Voice Response System)
Keep in touch with MTNL, round-the-clock.
Free Service

MTNL Newsline
Dial 24078888 for Hindi and 24079999 for English, and get information about press releases, business news, promotional schemes, service disruption, etc.(based on Interactive Voice Response System)
Keep track of MTNL's activities, round-the-clock.
Free Service

Local Assistance Service
A massive computerization of operator-based services have been undertaken using IVRS. This has already been commissioned in some exchanges and will be introduced in the remaining exchanges. Some of the operator-based services now automated are:

Changed Number Enquiry Service (1951/1952)
For changed number enquiry service, IVRS has been commissioned. Two codes '1951' for Hindi and '1952' for English have been opened for this purpose.

Fault Repair Service (XXX 2198)
Booking of complaints in respect of faulty telephone lines is now automated using IVRS where the exchange code followed by 2198 is to be dialed for recording the complaint. Docket number will be communicated by the IVRS system after registering the complaint.

Registration of complaints is acknowledged by furnishing the docket number and the faulty line is immediately tested. The clearance of faults is also monitored through computer terminals.

The salient features of FRS are :

    • Automated testing telephone lines.
    • Acceptance of clearance report from the lineman.
    • Clearance of complaint after confirmation from the subscriber .