CUSTOMER
SERVICE CENTRE
Area
Customer Service Centre
Commercial
officer of Area
-
Inter
exchange and all
India shifts of
telephones
-
Transfer/change
of name
-
Disconnection/reconnection
under safe custody
beyond 90 days
-
Adjustment/refund
of temporary/casual
connections
-
Restoration
of telephones close
under non-payment
-
Change
in
name/address/category
subsequent to
registration but
before release of
connections
-
Cancellation
of registration
At
NCR Counter
- Issue
of duplicate bills
and split up bills
- Payment
of bills
- Excess
metering and other
bill complaints
- Internet
PCOs
At
Sanchar Haat
- Sale
of VCC cards
- Sale
of CD ROM directory
Sub
Area Customer Service Centre
- Local
shift
- Disconnection
under safe custody uptil 90 days
- Payment
of bills
- Sale
of forms for new telephone
connection
- Sale
of VCC Cards (At Sanchar Haat)
Divisional
Customer Service Centres
- STD/ISD
provision/disconnection. Phone
plus facilities/dynamic control
facility, telephone instrument,
accessories
- Disconnection/reconnection
under safe custody uptil 90 days
- Local
shifts of telephones
- Change
of address for installation of
telephone after issue OB within
the same exchange area and
provision of hunting facility.
- Sale
of VCC cards
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