Mahanagar
Telephone Nigam Limited. Delhi, strongly
believe that customer satisfaction is the
key to its success. Hence, it has
synergies all its energy to total customer
satisfaction by modernizing the services
to international level and incorporating
state of the art technologies. Today, most
of the telephone related problems are
solved just by pressing the telephone
buttons.
Have a look at the customer friendly
services offered by MTNL and take full
advantage of them:
Customer
Service Centres
For all phone matters, just get in touch
with the relevant Customer Service Centre
(CSC). The services provided at CSCs are
given below: (Addresses are given in Table
I at the end.)
Area Customer Service Centres
(Located at the Headquarters of the Area
General Managers)
(Single location for all telephone related
matters)
- Registration
for new telephone.
- Inter
exchange and all India shifts of
telephones.
- Transfer/
change of name.
- Disconnection
/reconnection under safe custody
beyond 90 days.
- Adjustment
/refund of temporary /casual
connections.
- Restoration
of telephones closed under
non-payment.
- Change
in name/address/ category subsequent
to registration but before release
of connections.
- Cancellation
of registration.
- Issue
of duplicate bills and split up
bills.
- Payment
of bills.
- Excess
metering and other bill related
complaints.
- Supply
of brochures.
Sub area
Customer Service Centres
(Located at the Office of the Dy. General
Manager (Mtce.) (Outdoor) of the
respective division)
- Local
shift.
- Disconnection/
reconnection under safe custody up
to 90 days
- Issue
of duplicate bills.
- Payment
of bills.
- Sale
of registration forms for new
telephone connections.
- Fault
booking.
- Supply
of brochures.
Division
Customer Service Centres
(Located at the office of the
Divisional Engineer (outdoor) of the
respective division)
- STD/ISD
provision /disconnection.
- Phone
plus facilities, telephone
instrument, accessories
disconnection/ reconnection.
- Disconnection
/reconnection under safe custody up
to 90 days.
- Local
shifting of telephones, change of
address for installation of
telephone after issue proof OB
within the same exchange area and
provision of hunting facility.
- Fault
booking.
- Supply
of brochures.
Mobile
Customer Service Centres
With the motto- MTNL at your doorstep
5 mobile vans (Mobile Customer Service
Centres) are plying to over 86 locations
including far-flung areas of Delhi. They
provide the following services.
- Collecting
payment of bills by cheque up to
" Pay by date".
- Sale
of application forms for new
telephone connections and supply of
brochures.
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