Important information for existing/prospective users of Broadband & related services

1.   For information and booking of a broadband connection & IPTV, VoIP service, please dial toll free number 1500 or 22221500 (direct number).

2.   Help is available round the clock to the internet/broadband subscribers on toll free no: 1504 or 22221504 (direct). Also, subscribers can write to  &

3.   While as MTNL has taken various steps including ‘port-binding’ to stop the misuse of a broadband connection by someone else, subscribers must set and change their password(s) and ensure that it is not disclosed to others. Moreover, they are also advised to keep a check on their session-wise usage to ensure that the connection is being legitimately used.

4.   Users of ‘WiFi modems’ must ensure that the security settings (details on website) of their ‘WiFi’ modems have been properly enabled by the field staff to allow only authentic users to share their broadband connection. Some sites may not open of the ‘WiFi’ modems are improperly configured. 

Various Do’s & Don’t do

1. Always switch off CPE and/or the system when not in use for long.
In case of power off/on CPE, please wait for 2-3 min before connecting to Internet again.
  Do not use any other power adaptor than the one supplied with CPE.
 The line of a broadband enabled phone is always to be terminated on a splitter, a small device that will separate the phone line from data/pc port. The phone(s) is/are to be connected on the phone line starting from the port of the splitter marked ‘Phone’. The Router/modem is to be connected the port meant for it. Never tap the line before the splitter to ensure smooth connection and best speed.
Don’t use the ‘Restore Factory Default  Setting’ option in the CPE
Keep TCP/IP Properties settings in your PC as Obtain IP automatically (if not fixed IP) and DNS Server Address as : Preferred DNS (Primary) and Alternate DNS (Secondary) :
  In case USB port is used, ensure CPE USB driver is installed on PC before connecting the USB cable.
  Use the site for ‘broadband password change’, ‘Email address registration’ and    ‘session wise detailed usage’.
  LEDs/Lights on the modem during normal/fault conditions is as follows:


Normal Working

Fault condition







Adapter faulty/Supply unavailable




Telephone line fault


On/blinks on activity


Modem not properly configured


On/blinks on activity


Ensure PC to Modem connectivity

10.  Users of Broadband Plans TriB 590NU/TriB 749NU should Switch-OFF the CPE during Night before 00.00 hrs and Switch-On again after 00.00 Hrs to start a completely free night session. Similarly, the night session should be terminated before 8:00AM (and new day-session started after 8:00 AM, if required).
   Various Broadband Plans have been made available to suit the needs of various users (see website for details). Users may switch over to a more appropriate plan best suited to their needs to save the cost. Requests for plan-change may be given on 1504 any time but please note that the change of plan will be carried out w.e.f. the month end only.

Heavy users: Avoid tensions, Switch to Unlimited Download Plan