How to get Connection and
Call to MTNL call center 1500/22221500.
You will have to indicate the MTNL land line Telephone No on which
Broadband Service is required and also have to indicate the CA No.
- Send a request
through MTNL website at URL
or e-mail to
Alternatively can also
visit MTNL designate Area Customer Service Centers/ Sanchar Haat of the
concerned area and fill the Broadband/ADSL Connection Subscription Form.
To apply for the services,
no payments to be made at the time of booking.
Based on your request an MTNL official/ MTNL DSA will come to your
premises, get the form filled and signed. The form can also be
downloaded from MTNL website URL
or can be collected from
designated Customer Service Centers/ Sanchar Haat.
MTNL will provide the
Broadband services within 15 days of apply of broadband connection based
on the technical feasibility. In case of non-availability of service in
the particular area/ wire Centre/Telephone Exchange, waiting list will
The ADSL Modem/Router (CPE) will be installed by MTNL and the account
will be opened.
Requirements at the your end
Landline connection. In case, customer is not having MTNL
landline than he has to apply for MTNL landline first & MTNL
broadband connection will be provided
Customer Premises Equipment (CPE)
- CPE (ADSL
Modem/Router) recommended for a single PC which requires a USB port
in your PC.
- CPE (ADSL Router)
recommended for multiple user on LAN setup which requires a Ethernet
port (RJ 45) in your LAN Hub/Switch/PC.
- Operating System:-
Windows 98 & above and Operating System drivers
- PC hardware
recommended: RAM (128 MB & above), HDD (Min Free Disk Space 500 MB),
USB port for ADSL Modem/Router or LAN card for ADSL Router and CD
- In case the PC
does not have requisite port, the port is to be got installed by
customer at his own cost from PC vendor/ supplier.
- If Customer wishes
to use his own CPE: Compatible CPEs may be ascertained from MTNL
Call Centre Ã¢â‚¬Å“1500/22221500Ã¢â‚¬Â or you can visit MTNL web site
MTNL shall not be
responsible for any complications arising from non compatibility of
the CPE Software &Hardware procured from market. Any parallel wiring
other than one telephone in the Broadband/ADSL line would lead to
reduced download speed & frequent disconnection.
ADSL2+ CPE Compatible Vendors
of the company
Prestige 660 H -61
Ordering Information and Queries for
Surecom E P-4704SX:
Ace Microelectronics Pvt. Ltd,
B 120 Kalkaji,
Mr. Uday/ Ms. Mercy: 011-26214304, 011-26227054 09350230905
Sterlite(model no SAM 100)
Username / Login ID
activate the Broadband Service using CustomerÃ¢â‚¬â„¢s MTNL Telephone
Number digits as Username/Login ID. For example for Broadband
Services on Telephone No 22221504, user will be allocated
Username/Login ID as 22221504 .
The Password given by MTNL would be used for
the first time login and thereafter Customer needs to change &
customize his Password.
1.For Free E-mail IDs as per Broadband Plan Opted/additional E-Mail
IDs as per the requirement stated in Subscription Form, customer can
visit the MTNL Web site
to create his/her Mail boxes or
contact Broadband/ADSL Internet Services Help Desk No 1504/22221504
or, Toll free No is 1600-111-172 or mail us at:
2.E-mail IDs can be a combination of alphabets & numeric but not
starting with a numeric, it MUST NOT include any special character/
(Cabling & Ports) up-gradation, reconfiguration
would be the customers responsibility.
IP addresses allocated
to customer by MTNL are non-portable &
shall continue to remain the exclusive property of MTNL.